In accordance with the provisions of Articles 15 and 16 of the Federal Law for the Protection of Personal Data in Possession of Individuals, we inform you that the company AKH SERVICIOS COMERCIALES, S.A. DE C.V. is responsible for the handling of your personal data, with address at Av. Miguel Hidalgo, Mz. 48, L. 29, PB, office 1, Reg. 91, in the city of Cancun, Quintana Roo, Mexico, CP 77516, telephone (998) 6886603, email:, is responsible for collecting your personal data, the use given to them and their protection. Your personal information will be used only for the following purposes:

  • Provide you with information about our services.
  • To carry out the operation of our services.
  • Conduct internal studies on consumption habits.
  • Send advertising of our services.
  • Evaluate the quality of the service we provide.
  • In general, to carry out our obligations to you.

 The personal data we collect are your name, address, e-mail address, landline and/or cell phone number, nationality, occupation, place of work, and in general fiscal data for billing purposes.

 For the purposes stated in this privacy notice, it is established that the collection of personal data by AKH SERVICIOS COMERCIALES, S.A. DE C.V., may be carried out in the following manner: 

  • Personal data collection.
  • When the holder provides them when using and/or requesting the services and/or products of AKH SERVICIOS COMERCIALES, S.A. DE C.V.
  • When the holder provides them in connection with promotions or contests sponsored by AKH SERVICIOS COMERCIALES, S.A. DE C.V.
  • Collection of personal data through AKH SERVICIOS COMERCIALES, S.A. DE C.V.'s websites and/or social networks.
  • When the holder provides them in surveys and/or market studies carried out by AKH SERVICIOS COMERCIALES, S.A. DE C.V. to qualify its services and/or products, or to have important information to improve.
  • Collection of data through various sources permitted by law, such as:
    • Telephone directories.
    • Labor directories.

 The holder may request AKH SERVICIOS COMERCIALES, S.A. DE C.V., to stop receiving promotional messages by landline or cell phone, mail, email and other means permitted by law, following the procedure described below:

 You must submit at our facilities; or via email to the person in charge of collecting and safeguarding your personal data by AKH SERVICIOS COMERCIALES, S.A. DE C.V.; a written request at the express request of the owner, which must contain the following information and documentation:

  • Name of the Data Subject and address or other means of communicating the response to your request;
  • The documents that prove their identity (simple copy in printed or electronic format of their voter's credential, passport or FM-3) or, if applicable, the legal representation of the Holder (simple copy in printed or electronic format of the simple power of attorney with autographic signature of the Holder, the agent and their corresponding official identifications - voter's credential, passport or FM-3);
  • A clear and precise description of the personal data in respect of which you are seeking to exercise any of your rights.

In the case of requests for rectification of personal data, the Data Subject must also indicate the modifications to be made and provide the documentation supporting his/her request.

 To limit the use and disclosure of your data, we will maintain internal administrative, technical, physical and confidentiality security policies and procedures, in compliance with applicable regulations.

 You have the right to access your personal data in our possession and the details of their processing, as well as to rectify them in case they are inaccurate or instruct us to cancel them when you consider that they are excessive or unnecessary for the purposes that justified their collection or oppose their processing for specific purposes, requesting it in writing to the aforementioned office.

 We reserve the right to modify or update this privacy notice at any time, in order to comply with new legislation or jurisprudence, internal policies and/or new requirements for the provision of our services, which will be available on the website and/or through notices posted in our stores or informed by any means of communication that we have with you.

 In case you consider that your protection rights have been violated by any conduct attributable to AKH SERVICIOS COMERCIALES, S.A. DE C.V., you may file the corresponding complaint or denunciation before the Federal Institute of Access to Information (IFAI), for more information visit :