Refund Policy

REFUND POLICY

In accordance with the provisions of Articles 15 and 16 of the Federal Law for the Protection of Personal Data in Possession of Individuals, we inform you that the company AKH SERVICIOS COMERCIALES, S.A. DE C.V. is responsible for the handling of your personal data, with address at Av. Miguel Hidalgo, Mz. 48, L. 29, PB, office 1, Reg. 91, in the city of Cancun, Quintana Roo, Mexico, CP 77516, telephone (998) 6886603, email: info@olfativa.com

Once you have received the products you have 24 hrs to request a refund, which must be requested by mail and with photographs of the condition of the products.

There are no refunds for the following reasons:

• Equipment damaged by negligence 
• The aroma is as requested but they did not like it.