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Refund Policy

REFUND POLICY

In accordance with the provisions of Articles 15 and 16 of the Federal Law for the Protection of Personal Data in Possession of Individuals, we inform you that the company AKH SERVICIOS COMERCIALES, S.A. DE C.V. is responsible for the handling of your personal data, with address at Av. Miguel Hidalgo, Mz. 48, L. 29, PB, office 1, Reg. 91, in the city of Cancun, Quintana Roo, Mexico, CP 77516, telephone (998) 6886603, email: info@olfativa.com

Coverage and Deadlines for Requesting Care

  • Diffuser Satisfaction Guarantee: You have 15 days from the date you receive your order to request a return of the diffuser if it does not meet your expectations. Once the return is accepted, you will receive a 100% refund of your purchase price.
  • Fragrance Exchange: You have 7 days from the date you receive your order to request an exchange if the scent isn't what you expected. This benefit is a fragrance exchange, not a refund based on scent preference.
  • Manufacturing Defects: All of our diffusers come with a one-year warranty against manufacturing defects.

Please contact us by email at soporte@olfativa.com and include photos showing the condition of the products.

Subscription diffusers

If you request a return of the diffuser within the satisfaction guarantee period and decide not to continue with the subscription, you will not be required to complete any outstanding refills. Once the return has been accepted and processed, and the device has been confirmed as received at the warehouse, the authorized refund and subscription cancellation will be processed, and you will not be charged for those refills.

Reimbursement Exclusions

  • Equipment damaged due to negligence.
  • The fragrance you received is the one you ordered, but it is not to your liking. In this case, you can request a fragrance exchange within the 7-day period indicated above.