I bought a new scent, which was expected to be as strong or noticeable, at least so it persists in the sample and for their notes, but when placed in the diffuser can hardly appreciate the aroma, I expected more like the aroma I always buy, had very high expectations.
Hi Adriana! Thank you for sharing your feedback with us. We are sorry to hear that the new scent did not meet your expectations and we understand the importance of it being as strong and noticeable as your favorite scents. Our diffusers can be programmed at different intensities for greater fragrance perception and I would be happy to provide you with some recommendations of scents with a more intense profile. At this time my colleague David Garcia will contact you for support.
Greetings!
Elegant ambience
Hi Jorge! Thank you very much for your comments. We are glad to know that our Gluhwein aroma have managed to create that elegant and distinctive atmosphere you were looking for, and also meet your expectations in terms of duration. A hug!
Ultra efficient service, impeccable attention and brutal products, highly recommended.
Hi Raul.
We love to see you happy with our products! We work every day to give you a 10 star customer service to make you feel at home.
We appreciate your comments, receive a big hug.
Great aromas cover my whole house are great with cell phone programmer.
Hi Alejandra! Thank you so much for sharing your experience. We love to hear that you are enjoying the scents and that they have filled your home with pleasant fragrances with our Godfather scent which gives you a formal ambiance.
Greetings!
Amooo their diffuser and first scent, this second one in my opinion does not smell like they promise, but 10/10 guarantee I love them.
Don't hesitate to buy their diffuser and scents 💯.
Hi Julia! Thank you so much for sharing your experience with us. We are so glad you are enjoying your diffuser and your first scent. We're sorry to hear that the second scent wasn't exactly what you were hoping for, but we're thrilled to hear that you're satisfied with our warranty and service. Remember that you can change the concentration of your diffuser through the intensity setting to give you a greater perception of the scent.
We really appreciate your recommendation and we are here to help you find the fragrance that best suits your preferences. Greetings!
Superior quality products, luxury service and attention, and aromas and equipment of a different level.
Thank you for your feedback Raul! We are thrilled to hear that you are enjoying The One scent and we strive to provide high quality products and exceptional customer service. We appreciate your support and look forward to continuing to exceed your expectations.
Greetings!
I've already accumulated 3 bottles
Hi Yemili, thank you for rating our product.
Don't worry, we can support you with pleasure, we also have the option to select the frequency of these shipments in which you choose the time. Shortly your advisor Tamara Salas will contact you to support you with this request.
A hug! :)
I love them, the scents in my house and the truth is they are the best.
Hi Margarita!
We are thrilled to know that you love our scents in your home and that you consider them the best. Our goal is to offer high quality products that enhance the ambiance in your home like our Insignia fragrance where the uniqueness of its woody notes is reinforced by the vitality of herbal essences where you will feel like you are touching the sky.
Greetings
Enzo Diffuser
Hi Jordy! Thank you for leaving a review on our Enzo Diffuser. We're glad to hear you enjoyed your experience with our product - we're always here to support you!
Good presentation, everything arrived in order and smells very tasty.
Hello, how are you!
We are glad that you loved the Insginia scent and its presentation, receive a hug and continue to enjoy our fragrances.
This is the 3rd time I have received my order. The previous two times they contacted me to see if I wanted the same scent and to combine. That was how they told me when I subscribed that it would be. However this last time it was not. I received the package in good condition
Hello Andrea! Thank you for contacting us.
First of all we are sorry to hear that you were upset. We are glad that your order arrived in good condition.
We sent a notification to your email 2 days before your order was placed, just to let you know if you would like to change the scent.
On the previous occasion you have been in direct contact as we try to make sure you liked the fragrance of your first choice and that is where we define your scent that you will receive on a recurring basis.
I am pleased to inform you that you have an aroma guarantee, in which we have 7 days to make 1 change. We know it has expired, however, if you still wish we can apply it without any problem.
Your advisor Rebeca Tapia will be in touch shortly to continue supporting you. Greetings ☺
I loved both the scent and the
Diffuser
Hi Graciela!
Thank you for your kind words! We are so glad to hear that you enjoy the Godfather scent as well as the diffuser. We strive to provide our customers with the best possible experience, and we're glad we've been able to do that with you.
Greetings!
Subscription La Dolce Vita (Musk and citrus)
Hello!
We are very happy that you are enjoying the La Dolce Vita scent so much. You get the perfect dose of sensuality thanks to the aphrodisiac character of musk and the youthful touch of citrus.
Greetings!
The aroma we chose this time, gives us an elegant and relaxed atmosphere in the waiting room. All the patients who come in tell us that it smells delicious and ask us where we get it. ..... highly recommended.
Hello Rodrigo,
Thank you for sharing your experience with the Titan scent. We are happy to hear that the scent has created an elegant and relaxing atmosphere in your clinic. It is wonderful to know that your patients are also enjoying the scent. We appreciate your recommendation and look forward to continuing to provide you with excellent quality products.
Greetings!
THE SCENT OR ESSENCE OF MERCEDES IS ONE OF THOSE THAT I HAVE LIKED THE MOST, IT HAS A LOT OF PRESENCE AND MORE PEOPLE HAVE MENTIONED TO ME WHEN ENTERING MY HOUSE THAT MY HOUSE SMELLS DELICIOUS. IT HAS VERY ELEGANT AND FRESH NOTES.
Hi Jorge,
We are delighted to hear that you are enjoying the incredible Mercedes scent and the people who enter your home. Its citrus and herbal scents really infuse you with energy. We thank you for your feedback and hope you continue to enjoy its fresh, luxurious scent.
Greetings!
Delighted with the product. The after sales service was wonderful. I highly recommend it
Hello Daniel,
Thank you for taking the time to leave a review of our Santorini Diffuser. We are pleased to hear that you are satisfied with your purchase and that our after sales service has met your expectations. Your recommendation means a lot to us and we greatly appreciate your recommendation.
Greetings!
Very good service at the time of purchase , we will see in the follow-up .
Hi Vanessa a pleasure to greet you!
Thank you for your comments. We are glad to hear that you had a very good experience with our purchasing service. We guarantee that our Olfativa Care service is excellent and is there whenever you need it. Thank you for choosing our product, we know you will love it.
Greetings!
I love the aroma
Hello Irma, a pleasure to greet you.
Thank you for your review, we are very happy to hear that you are enjoying the Black Swan fragrance, which envelops you in an exclusive and glamorous ambiance making the scent unique and luxurious.
Greetings!
It is a very pleasant aroma
Hello Martha, a pleasure to greet you.
Thank you for your kind comment. We are glad to hear that you are enjoying the Victoria subscription with its rich blend of Mezcal, Leather and Moss scents. We always strive to offer our customers the best experience Olfativa and are delighted that you find the fragrance delightful.
Greetings!
The best decision we could have made was to hire the services of Olfativa, there is not a person who does not come in and say: "It smells so good".
Thank you.
Hello Julia, a pleasure to greet you.
Thank you for taking the time to write to us. We are delighted that you are enjoying the Great Expectation aroma and we are glad that it is being a success with everyone who enters your space. We are glad to have provided our services and that you are delighted with the experience Olfativa.
Greetings!
Baby Boom Subscription (Baby powder)
Hello Jorge, a pleasure to greet you.
We are very happy that you are enjoying the Baby Boom scent so much, which makes you relive the tenderness and sweetness of childhood with this delicate fragrance, capable of evoking happy memories.
Greetings!
I RECEIVED THE REQUESTED SCENT, THIS TIME THEY DID NOT SEND ME SAMPLES :(, I AM STILL LOOKING FOR THE SCENT THAT IS CLOSEST TO THE ONE THAT IS PRESENT IN PALACIO DE HIERRO. THANKS.
Hello Carlos, a pleasure to greet you.
We are glad to hear that you are enjoying The One scent and that it is currently the best fragrance. Thank you for taking the time to write us your feedback, we strive to provide you with the best experience Olfativa and we will be sure to include the samples in your next shipment, an agent from Olfativa Care is already getting in touch. We understand that finding the perfect scent can be a journey and we are honored to be a part of it. We will continue to work to meet your expectations and appreciate your feedback.
Greetings!
I feel that the scents are not as long lasting, I don't know if I don't have the diffuser set up correctly but when we get home you can't feel the scent,
Hi Sandra,
Thank you very much for taking the time to give us your comments. We are sorry for the inconvenience, we recommend that the diffusers work between 6 to 8 hours a day and maintain a concentration between 30% to 40% to have a greater perception of the aroma. We also note that you recently requested a change of scent. L'oranger, the scent you already know, which is a floral fragrance with notes of Jasmine and orange blossom, provides a more present aromatic profile and The One, the new fragrance, contains notes of bamboo and grapefruit providing a soft and refreshing perception.
Soon our executive Rebeca Tapía will be advising you to give you the best recommendations about your diffuser/aroma so you can continue enjoying your experience Olfativa.
Have a nice afternoon Greetings!
They took a long time to send my scent
Hello Martha.
Thank you for your comment, we are sorry for what happened. Our team is always working to ensure timely delivery and to make sure we improve our delivery processes to avoid future delays. Also, please note that one of our colleagues from Olfativa Care is already in contact with you to resolve any questions or comments regarding your future shipments.
Greetings!