Support and Customer Service Customer Service

We provide you with the support and attention you need.

Talk to Advisor >

Title

Manuals and Diffuser Configuration

Title

ENZO

FITZ

ASPEN

SANTORINI

MOAI

MONTBLANC

MONTBLANC XL

LIBERTY

URAL

EMPIRE

EIFFEL

EVEREST

Title

Contact us at

Title

Contact our Olfativa Care team. We are ready to answer all your questions.

Title

Start chatting with our Olfativa Care Team

Send WhatsApp

Write to us at

Title

Send us an email with all your questions to:

soporte@olfativa.com

Call us at

Title

You can also call us at the number:

Hours of Operation

Title

Mon - Fri, 08:00am - 05:00pm
Saturdays, 08:00am - 12:00pm

GMT-6: Mexico (Central Time)

Title

FREQUENT QUESTIONS

Title

01. Can I use any essential oil in my diffuser?

You should use only Olfativa scents because other oils and blends may contain different oils that could cause your diffusers to malfunction or clog.

What type of service/maintenance is required for my diffuser?

Olfativa suggests preventive maintenance every 3 months by dispersing household alcohol for a few minutes to avoid valve blockages.

03. I spilled scent, how do I clean it up?

If scent is spilled, thoroughly clean the area (including the diffuser) with isopropyl alcohol. Remember that these are undiluted essential oils and therefore should be treated with care.

04. These scents smell great; can I use them on my skin?

Since our scents contain pure essential oils and plant essences, do not apply these scents to the skin as they are in pure, undiluted form. If you get oil on your hands, wash the area with soap and water.

Title

DO YOU HAVE ANY FURTHER QUESTIONS?

Title

If you have any further questions, one of our executives will provide you with personalized advice.

Talk to Advisor >