Send an email to soporte@olfativa.com and shortly your Olfativa Care executive will contact you to give you some recommendations. We support you!
Satisfied or your money back, it's that simple.
If our products do not meet or exceed your expectations we will refund your money. The period to request an exchange or refund for this reason is...
7 working days in scents from the receipt of the order.
15 working days on diffusers from receipt of order.
The refund does not apply to free diffuser promotions or any other free product.
The exchange or refund must be requested by mail and with photographs of the condition of the products.
There are no exchanges or refunds for the following reasons: Damaged equipment, cause attributable to the customer or due to negligence.
Additional
In addition, Olfativa offers a 3 months warranty on our Enzo, Cervino and Sira diffusers, and 1 year warranty on the rest of the diffusers if the equipment presents any factory failure during this time.
In accordance with the provisions of Articles 15 and 16 of the Federal Law for the Protection of Personal Data in Possession of Individuals, we inform you that the company AKH SERVICIOS COMERCIALES, S.A. DE C.V. is responsible for the handling of your personal data, located at Av. Bonampak, Manzana 27, Lot 1-02, UC-51 Local 1-1B. Section E. Cd. Cancun. Mpio. Benito Juarez, Edo. Quintana Roo C.P. 77500, telephone (998) 6886603, email: info@olfativa.com
To initiate an exchange or refund, send an email to soporte@olfativa.com or contact the shopping experience executive who supported your purchase.
We invite you to read the comments of our customers
"I love to get home and open the door and smell the scent I love the most.
The nicest thing is that when I have visitors they always come in with a smile and say wow how nice your house smells! "
"My experience with Olfativa has been amazing. From the first time I used the diffuser I was fascinated with the range of scents and every time someone comes home, they are blown away."
Frequently Asked Questions
What if it is too much aroma or not enough?
What if I want to cancel the service?
Send an email to soporte@olfativa.com If you subscribed with any diffuser + subscription offer, you will only be able to cancel after the third shipment.
How do I choose the scent for my home?
After placing your order, one of our advisors will contact you to confirm your information and help you choose the most suitable scent for your home, or you can tell them if you already have a favorite scent.
Can I change my scent or order different scents?
Yes, and we recommend you do so. When you start your subscription you can tell us which scents you want us to send you. If you want to change scents during your subscription, just notify us 10 days before your next shipment.
Do you have more questions?
If you have any further questions, one of our executives will provide you with personalized advice.
