Satisfied or your money back, it's that simple.

If our products do not meet or exceed your expectations we will refund your money. The period to request an exchange or refund for this reason is 7 days for scents and 15 days for diffusers after receiving the order. The refund does not apply in promotions of free diffusers or any other free product.

In addition, Olfativa offers a 3 months warranty on our Enzo, Cervino and Sira diffusers, and 1 year warranty on the rest of the diffusers if the equipment presents any factory failure during this time.

In accordance with the provisions of Articles 15 and 16 of the Federal Law for the Protection of Personal Data in Possession of Individuals, we inform you that the company AKH SERVICIOS COMERCIALES, S.A. DE C.V. is responsible for the handling of your personal data, located at Av. Bonampak, Manzana 27, Lot 1-02, UC-51 Local 1-1B. Section E. Cd. Cancun. Mpio. Benito Juarez, Edo. Quintana Roo C.P. 77500, telephone (998) 6886603, email:

The exchange / refund must be requested by mail and with photographs of the condition of the products.

There are no exchanges/refunds for the following reasons:

  • Equipment damaged by negligence

To initiate an exchange/refund, send an email to or contact the shopping experience executive who supported your purchase.

We invite you to read our customers' comments here.