Cancellation Policy

MODIFICATION AND CANCELLATION OF SUBSCRIPTION SERVICE

1. Cancellation of the subscription service

The minimum amount required to request cancellation depends on the plan you signed up for:

• Fragrance-only subscription: The initial paid order counts toward the minimum. You can request cancellation after that order and two additional paid refills—three paid orders in total.
• Aroma Subscription Diffuser: You can request to cancel after completing three additional paid refills. The complimentary scent from the initial order does not count as one of those refills.

Except for the "satisfaction guarantee" exception described below, if you wish to cancel before completing the minimum requirement for your plan, you may do so by paying the amount corresponding to the remaining payments needed to fulfill that commitment.

Cancellation must be requested through official customer service channels.

For regular cancellations, if the request is made after the billing process or cycle preparation has begun, the cancellation will take effect for the next period.

Satisfaction Guarantee Exception

If you request a return of the diffuser within the satisfaction guarantee period and decide not to continue with the subscription, you will not have to complete or prepay for any pending refills. Once the return has been accepted and processed, and the device’s arrival at the warehouse has been confirmed, the authorized refund and subscription cancellation will be processed without charging you for those refills. See the refund policy.

2. Modifying Your Subscription:
You may make changes to your subscription before the start of the applicable billing cycle.

Permitted changes include:

• Change of scent with each paid refill.
• Set the frequency of delivery from the available options: 1, 2, 3, or 4 months.
• Update personal information, payment method, or delivery address.

Requests for changes made after the billing or order preparation process has begun will apply to the next subscription cycle.