Email soporte@olfativa.com to request cancellation.

Fragrance-only subscription: first purchase paid for, plus two additional refills paid for—three paid orders in total.

Subscription diffuser: three additional refills included. The complimentary scent from the initial order does not count.

If the diffuser is eligible for return under the satisfaction guarantee and you decide not to continue, once the return is complete and the item has been confirmed as received at the warehouse, the authorized refund and cancellation will be processed, and no charges will be applied for any pending refills.

Review the cancellation policy for early cancellations and cycles that have already begun.

After placing your order, one of our executives will contact you to confirm your information and help you choose the most suitable scent for your home, you can also let them know if you already have a favorite scent.

Yes, and we recommend you do so. When you start your subscription you can tell us which scents you want us to send you. If you want to change scents during your subscription, just notify us 10 days before your next shipment.